To be a market leader in the e-government and e-payment businesses by providing state-of-the-art solutions to governmental sectors and communities through innovative ideas; skilled, dedicated and trained staff members; and qualified partners and suppliers. To transform the current 18.5 million government benefits cards into a full payment card for the largely unbanked citizens SMART is the first in the region to offer innovative solutions for financial inclusion and access to millions of the unbanked citizens. SMART will integrate government benefits in a cohesive interchangeable fabric servicing citizens. SMART will integrate the widest range of merchants offering them a broad range of electronics SME services that facilitate overall physical and virtual interaction of goods and services
To lead and sustain the move to e-government and e-payment communities by establishing ourselves as the government’s first choice service provider and dominating a major market share. To create an inclusive network that provides government and commercial services to the majority of citizens while supporting an extensive merchant network across Egypt. SMART network will facilitates integration of the unbanked into the overall economy and will act as a gateway for its users into the Egyptian financial system expanding the country’s financial inclusion and access to the large majority of citizens.
SMART is a pioneer company working in e-government solutions and transactions processing in the Middle East & Africa. SMART has designed, implemented, integrated and is operating the largest e-government subsidies and social services program in Egypt and the region. We are seeking excellence by committed to deliver enhanced value to our customers through running a dynamic frame work grantees the efficiency and effectiveness of company processes and work systems by adopting with quality management system ISO 9001:2015 requirements, and committed to governmental regulations We are using suitable technology to support information and knowledge flow to achieve continual improvement for delivered services.
1- Ensuring in place leadership and commitment throughout the company and enabling senior managers to build the vision and engage all employees in continuous improvement activities.
2- Creating corporate-wide quality awareness through emphasizing its relevance and key benefits.
3- Putting in place a work environment that promotes SMART key principles and shared values
4- Exploiting various tools and techniques for the improvement and optimization of key processes and activities.
5- Enhancing competency for staff though provides opportunities for learning.
6- Undertaking to eliminate and reduce risks affecting work performance.
7- Developing infrastructure that assists sustainability for work.
8- Building a long partnerships with interested parties and supporting those for raising quality standards.
9- Review this policy once per year in the management review meeting.
SMART is a pioneer in e-government solutions and transactions processing in the Middle East & Africa. SMART has designed, implemented, integrated and is operating the largest e-government subsidies and social services program in Egypt and the region serving over 60 Million citizens. SMART was established in 2005, with authorized capital of EGP 200 million and 34 million paid in capital, with main shareholders include National Telecom Holding Company (NTC), and the Egyptian National Post Office (ENPO) and managed by experts in the fields operations, software engineering, electronic payment systems, security, and telecommunications. .